Refund / Returns Policy

At ilcantucciostore, we want you to be satisfied with your purchase. If you are not completely happy, please review our refund and returns policy below.

Returns

You may request a return within 14 days of receiving your order, in accordance with UK consumer law.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • Proof of purchase is required

Certain items may be non-returnable for hygiene or safety reasons.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear in your account

Shipping costs are non-refundable unless the item is faulty or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue promptly.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

How to Request a Return

To start a return, please contact us at:
Email: support@ilcantucciostore.com
Include your order number and reason for return.

Contact Us

If you have any questions about our Refund & Returns Policy, feel free to contact us.